EQL FAQs
EQL is a third-party commerce platform that helps manage the launch of products in high demand. Wynyard Coin Centre has now partnered with EQL to help manage new launches of limited-edition, highly sought after releases. EQL helps us stop the bots and deliver a fair launch, getting products into the hands of more collectors.
Step 1: On new release day, once a launch is live, follow the links to the EQL entry form. Step 2: Log in to your EQL account. If you do not have an EQL account, you will need to create one. Step 3: Provide shipping and payment details. Step 4: Verify your entry. Step 5: Hit the “submit” button. Congrats! Your entry is now registered in the launch.
No, you are not charged to enter and no hold is placed on your card. EQL requires payment information to help verify your identity and to use in case you are selected so that your order can be submitted. Please note: having your entry selected does not guarantee your order.
Yes, but only if the release window has not closed. If you want to cancel your entry before the release window closes, return to the launch page while logged in and click on “Cancel my entry” then follow the prompts. If you cancel your entry before the release window closes, you will not be charged and you may lose your opportunity to purchase any product from the release.
Unfortunately, you cannot withdraw your entry once the release window closes. Once an entry is confirmed, it means that you agree to purchase the product should your order be approved.
We want everyone to have a fair chance of entering the launch and getting the products they love. Therefore, only one entry per household, per product will be allowed.
If you are selected in the launch you will be alerted via email. You will also receive an additional email with the order confirmation for the item you bought. Order fulfillment and delivery will be provided in accordance with Wynyard Coin Centre's terms and conditions.
If your entry was not successful, it means that your entry was not selected.
Having your entry selected does not guarantee an order. Sometimes orders are rejected because your method of payment failed – whether it was flagged for suspected fraud, insufficient funds, or incomplete information. Unfortunately, at this time EQL does not send a failed payment email, but you may receive one from your financial institution. Wynyard Coin Centre is unable to hold inventory for customers when their payment fails to process so the orders are rejected.
Contact Wynyard Coin Centre directly if there is a problem with your order.